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Head of Operations

  • :
  • : Permanent
  • : Reading
  • : Retail / Consumer Lending

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Stakeholder Management Operations Finance Retail Lending



Job Specification

My Client is an established Micro-Finance start-up/disrupter to the Retail Lending industry with a successful track record and a strong lending book combined with an experienced Leadership team and ambitious plans for continued growth.

This is a high visibility / high impact role that requires an experienced Operations lead with hands-on experience managing and overseeing a broad range of Operations across the whole cycle of credit from customer onboarding, lending, performance and arrears management.

Essential experience

  • Managing Operations in a Retail lending or Unsecured Credit environment - knowledge in this type of environment highly desirable.
  • Strong background monitoring and reviewing Operations data and recommending improvements to make better business decisions.
  • Experienced in writing Operations documents and training staff.
  • Business transformation experience – overseeing or delivering projects to improve general operations is a plus.

Key desired experience:

  • Strong Stakeholder management skills
  • Ability to prioritise work and weight projects based on the impact upon the business.
  • Demonstrable people, process and project management skills.
  • Ideally, prior experience transforming a function to a best in practice level.
  • Happy working in a hands-on role whilst leading a small team.

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